Transform your business through Service Design

Enhancing user experience beyond the screen


As Service Design specialists, we help businesses create seamless experiences ranging from improving overall customer experience, to optimising internal processes within your business. We provide you with the strategies and digital tools needed to push your business forward.

While user interface (UI) and user experience (UX) design focus on how a website or app appears and functions, Service Design takes a holistic approach, examining how the entire user journey, including digital interactions and human touchpoints, contribute to overall customer satisfaction.

Our Approach

We believe every business is unique. That's why we steer clear of one-size-fits-all solutions. Our journey begins with a thorough discovery process, where we immerse ourselves in understanding your business, industry, audience, and processes. We analyse the nuances, identify challenges, and unveil the opportunities to transform your current offering.

Our Process

Our approach combines research, analysis, and innovation. Working closely with you and your team, we employ a range of research techniques and workshops tailored to your project's requirements, ensuring a well-rounded understanding of your needs. Our methodologies include:

  • Audience Research: Delve deep into your target audience's behaviours and preferences.
  • Persona Definition: Craft detailed user personas to guide design and strategy.
  • Stakeholder and Customer Interviews: Gain valuable insights from key stakeholders and customers.
  • User Stories: Define the interactions and experiences from the user's perspective.
  • Journey Mapping: Chart the complete user journey to identify pain points and opportunities.
  • Empathy Mapping: Understand user emotions, needs, and motivations.
  • Impact Mapping: Define the desired impact and outcomes of the service.
  • Prototyping: Develop interactive prototypes to visualise and refine the solution.
  • User Testing: Validate the solution through real user feedback and insights.

What You Receive

A tailored solution that aligns with your business objectives and empowers your customers and employees. Depending on the project's nature, the delivery could take the form of an interactive prototype and feature specifications ready for the development phase. Alternatively, it might be the keys to a new suite of tools, accompanied by in-house training and comprehensive documentation. Whatever the form, you'll gain:

  • Clearer Insight: A deeper understanding of your business and its unique dynamics.
  • Tailored Solution: A customised solution that perfectly fits your needs.
  • Fully Engaged Team: Involvement of key stakeholders, ensuring everyone is aligned with the solution.

Want to know more?

Contact us now and tell us the challenges you're currently facing and we can start the journey towards discovering the best solution for you.

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We have worked with large and small businesses across a wide range of sectors, helping them focus on where digital can add the most value to them.

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We build apps and websites using the right tools for the right job but we're particular experts in Wordpress and Drupal development.