Evolving 40Seven’s asset survey process to support new clients and cut manual work
Implementing a software project roadmap to help facilitate business process changes
The Problem
40Seven, a prominent land and utility surveying services provider, faced a critical challenge.
Their gas survey workflow relied on two iOS apps, a custom PHP API, and several Access databases. The setup worked for their existing gas work, but it couldn’t support new asset types.
That blocked them from taking on new clients and left teams stitching data together across multiple systems. The amount of manual handling also created delays and small inconsistencies.
Summary
- Stakeholder interviews
- User Story workshops
- Journey mapping
- Clickable prototype
The Process
We worked with surveyors, managers, and the internal dev team to map the full process, from field data collection through to delivery.
We identified where the current apps helped and where they slowed people down, both on site and back in the office.
Activities included:
- Early interviews to confirm who needed to be involved
- Story workshops to define what a flexible future process needed to handle
- Documentation of the current API and app behaviour
- A site visit with a surveyor to see where the workflow broke down
- A review of the databases and how information moved between tools
From this we created a single view of the end-to-end process and the gaps that stopped 40Seven adding new asset types.
- A clear path for improvement
- Visually engaging prototype
- Buy in from the whole team
The Solution
We designed a future process that keeps the parts that work today while making room for new asset types and simpler data handling.
We built a clickable Figma prototype to show how surveyors could capture new asset types with minimal change to their existing workflow.
We also produced:
- A documented feature set with acceptance criteria
- A high-level system architecture
- An incremental roadmap for moving from the current setup to the new one
- A costed plan for development
40Seven now have a clear, practical route to modernise their system without disrupting daily operations.
The team have a shared understanding of how the new process will work and how new asset types can be added without rebuilding the whole platform. They can now move into development with confidence, backed by a realistic roadmap and a design that reflects how surveyors actually work.
The Team at HRPR applied a clinical, collaborative and structured approach to understanding our current processes. Results have been nothing short of outstanding and have given great confidence to our business in terms of our working relationship with HRPR and future developments.